Generic Refund Policy
We accept refunds and exchanges.

Returns
Oli&J accepts returns for any item before a 15 days duration from the time we send it.
Please note that shipping costs for returns will not be covered. In your return, postage and handling costs will also be deducted from your refund. Items that shown signs of wear or damage will not qualify for a return.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back without confirmation.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Please note that shipping costs for returns will not be covered. In your return, postage and handling costs will also be deducted from your refund. Items that shown signs of wear or damage will not qualify for a return.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at
info@oliandj.com

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We accept exchanges either item can be greater or lower in value. The difference of the value will be arrange depending on the item exchanged.
You will be responsible for paying for your own shipping costs.
Send your item to: 15 Want Street, Rosebery NSW 2018

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 15 Want Street, Rosebery NSW 2018

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. When you receive a refund, the cost of the item will be refunded but not the shipping costs.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.