Frequent Questions
Will I receive the same product I see in the photo?
We hand cut all of the gemstones individually to size, it may vary slightly in colour compared to the photos provided on the website
Will you restock items marked as « out of stock » ?
Yes, we frequently restock items market as « out of stock » do not hesitate to contact us if you are interested in the « out of stock » item and we can give you a restock date.
What is the return or exchange deadlines?
If you are in Europe (including the UK and Switzerland) you have 14 days from receiving your order to cancel it, and a further 14 days to send it back. Returns go to our distributor in France: 190 chemin de Liquis, 30670 Aigues-Vives, France.
Everywhere else, we accept returns and exchanges within 15 days of delivery. Returns go to 15 Want Street, Rosebery NSW 2018, Australia.
Exchanges are accepted within the same period, provided the piece is in immaculate condition and has not been worn or damaged. Return postage is at your own cost. Items that show signs of wear or damage will not qualify for a return.
Please contact us before sending anything back, so we can confirm the right address for you. Full details are in our refund policy.
How can I return an item?
Please contact us to arrange the return of your item.
Send your order to the address indicated with your name and email address.
